Collection Specialist
$127,200–$127,200 year
On-siteMexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull Time$127,200–$127,200 yearMedium
Full TimeMedium
Job Summary
Collect payments on overdue accounts from 16 to 180 days delinquent using outbound calls via predictive dialer or manually. Speak to debtors to explain amounts owing, determine plans of action, and receive payments over the phone via credit card or check. Document customer accounts accurately, send letters and statements, and handle complaint resolution paperwork while maintaining monthly goals. Maintain fluency in English and Spanish, with a plus for bilingual capabilities. Work in excess of 40 hours per week when business conditions or special projects require it.
Required Qualifications
- Call center/collections experience
- FDCPA and State Regulations
- Excellent analytical and communication skills
- Good grammar, voice and diction
- Knowledge of loan calculations
- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook
- Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals
- Ability to read, write and speak English fluently
- Must be willing and able to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary
Desired Qualifications
- Bilingual (English/Spanish) a plus
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