Collection Representative (Remote-OK Residents)

Collection Representative focused on resolving past-due medical balances via high-volume outbound/inbound calls. Responsible for negotiating payment arrangements, maintaining compliant and detailed documentation, and using scripts to maximize recoveries while upholding FDCPA and state laws. Role emphasizes private home-office setup, multi-screen workflow, empathy in customer conversations, and meeting KPIs with potential for uncapped earnings through performance-based bonuses and commissions after the training period. Training pays $20/hour with FT daytime schedule; post-training pay is $17/hour plus performance-based bonuses, with potential for higher commissions as goals are met. Fully remote role required within eligible states, with onboarding including background checks and verification. This position supports a Midwestern culture and offers comprehensive benefits and PTO; typical schedule is Monday–Friday with occasional after-hours or additional shifts as needed.