Collection Manager
$65,000–$65,000 year
On-siteTampa, Florida, United States
Job Summary
Supervise the designated collection team by training staff, assigning schedules, managing time-off requests, monitoring performance, and ensuring goals are met. Create procedures to ensure client or senior management goals are achieved while complying with Zwicker & Associates, P.C. policies, the FDCPA, and state consumer protection laws. Provide regular updates on collection metrics, trends, and team performance, and track all payments to notify financial operations of any posting issues. Complete a minimum of a 40-hour flexible workweek in a fast-paced environment. This role supports a national creditor rights law firm headquartered in Andover, Massachusetts, which emphasizes ethics, compliance, and assertive representation of clients' interests in consumer and commercial recovery efforts.
Required Qualifications
- Minimum three years of experience in call center management
- Minimum three years of experience in consumer collections
- Knowledge of the FDCPA and State Consumer Protection Laws
- Must be able to perform all collection duties
- Ability to work professionally and courteously with consumers, coworkers, and clients
- Effective decision-making skills
- Excellent coaching/mentoring skills
- Excellent interpersonal, oral, and written communication skills with attention to detail
- Ability to work in a fast-paced environment and multitask effectively
- Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule
- Be able to read and comprehend position-specific documents and correspondence
- Be able to lift five pounds or greater
- Be able to sit 90% of the workday at times
- Be able to bend at the waist and be mobile when needed
- Be able to concentrate and use critical thinking
Desired Qualifications
- Minimum three years of experience in call center management, preferred
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