Collection Executive
On-siteKollam, Kerala, India
Kollam, Kerala, IndiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Contact customers via phone, email, and mail to collect overdue payments and negotiate payment plans and settlements. Accurately document all communication and collection activities in the system while investigating and resolving customer queries and disputes related to outstanding balances. Adhere to all relevant collection laws and company policies, and collaborate with internal teams to identify and address root causes of non-payment. Prepare and submit regular reports on collection activities and performance, maintaining a professional and empathetic approach throughout interactions.
Required Qualifications
- High school diploma or equivalent
- Proven experience in collections, customer service, or a call center environment
- Excellent communication, negotiation, and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- A strong understanding of ethical collection practices and relevant regulations
Desired Qualifications
- a degree in finance, business administration, or a related field
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