Collection and operation Manager
On-siteParaguay, Departamento de Cajamarca, Republic of Peru
Job Summary
Develop and document collection, sales, and customer service processes while verifying credit product performance to identify improvement opportunities and innovate new offerings. Monitor, evaluate, and optimize collection channels to ensure adherence to cash flow projections and maintain adequate results in Operations and Collections KPIs. Ensure the daily development of the Call Center Operation by evaluating and attending requests from regular entities, while controlling and supporting the management of external collection agencies. Requires at least five years of leadership experience in collections, customer service, or operations within the financial or real sector, along with strong financial analysis skills and bilingual proficiency in Spanish and English.
Required Qualifications
- Professional in administrative, financial or accounting careers
- At least 5 years of experience as a leader in the areas of collections, customer service or operations in the financial or real sector
- Solid knowledge of Excel and office
- Excellent verbal and written skills in Spanish and English
- Leadership and team management skills
- Financial and risk analysis
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