Collection Agent Job Openings (Part-Time)
On-siteCalifornia, United States
Job Summary
Make outbound calls and receive inbound calls to discuss and resolve open customer accounts using ethical recovery strategies. Use contact center technology to locate parties, identify appropriate payment options, and negotiate arrangements with empathy and professionalism. Respond to customer concerns while following all required scripts, policies, and procedures to meet monthly performance goals. Maintain positive relationships with customers and attend mandatory training to stay updated on program changes. Complete a full application including screening questions and a pre-employment test. Must be 18+ with prior contact center experience, strong communication skills, and ability to type 20+ words per minute. Authorized to work in the country and willing to submit background checks and drug screening.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support
- Excellent verbal, written, and interpersonal communication skills
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills
- Customer-focused, empathetic, patient, and professional approach
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic understanding of the Windows operating system
- Strong organizational skills with the ability to multitask, stay focused, and work independently
- Highly reliable with consistent attendance and punctuality
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately
- Comfortable working in a fast-paced environment where processes and priorities may change
- Strong team orientation with a positive and professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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