Collection Agent Job Openings (Part-Time)
On-siteSydney, Nova Scotia, Canada
Job Summary
Make outbound and inbound calls to resolve open customer accounts and negotiate payment arrangements using ethical recovery strategies. Identify appropriate payment options by understanding each customer's situation while maintaining professional relationships and adhering to required scripts and policies. Meet monthly performance and recovery goals through empathy, tact, and professionalism during all interactions. Complete paid on-the-job training to develop knowledge of collection strategies, contact center technology, and business processes. Maintain required attendance, punctuality, and work schedule adherence while working in a fast-paced environment. Submit to a Level II background investigation and drug screening as part of the application process.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support
- Excellent verbal, written, and interpersonal communication skills
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills
- Customer-focused, empathetic, patient, and professional approach
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic understanding of the Windows operating system
- Strong organizational skills with the ability to multitask, stay focused, and work independently
- Highly reliable with consistent attendance and punctuality
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately
- Comfortable working in a fast-paced environment where processes and priorities may change
- Strong team orientation with a positive and professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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