Collection Agent Job Openings (Part-Time)
RemoteUnited States
United StatesRemotePart TimeHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Make outbound and inbound calls to resolve open customer accounts by negotiating payment arrangements and identifying appropriate options. Use contact center technology and recovery strategies to communicate with parties while adhering to scripts, policies, and ethical practices. Respond to objections with empathy and professionalism to secure timely payments and meet monthly recovery goals. Complete required training and stay updated on system changes while maintaining punctuality and attendance.
Required Qualifications
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
- Customer-focused, empathetic, patient, and professional approach.
- Ability to type accurately at 20+ words per minute.
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the Windows operating system.
- Strong organizational skills with the ability to multitask, stay focused, and work independently.
- Highly reliable with consistent attendance and punctuality.
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
- Comfortable working in a fast-paced environment where processes and priorities may change.
- Strong team orientation with a positive and professional attitude.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Desired Qualifications
- Must be able to lift 50 lbs
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.