Collection Agent Job Openings (Part-Time)
RemoteCanada
CanadaRemotePart TimeHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Conduct outbound and inbound calls to discuss and resolve open customer accounts, identifying appropriate payment options and negotiating arrangements with empathy and professionalism. Use contact center technology and recovery strategies to locate parties, respond to objections while adhering to required scripts and ethical practices, and maintain positive relationships representing the brand. Meet monthly performance and recovery goals while attending mandatory training and staying current on system updates. This remote part-time role includes paid on-the-job training and requires prior contact center experience.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support
- Excellent verbal, written, and interpersonal communication skills
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills
- Customer-focused, empathetic, patient, and professional approach
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic understanding of the Windows operating system
- Strong organizational skills with the ability to multitask, stay focused, and work independently
- Highly reliable with consistent attendance and punctuality
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately
- Comfortable working in a fast-paced environment where processes and priorities may change
- Strong team orientation with a positive and professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)
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