Collection Agent Job Openings (Part-Time)
$14,560–$29,120 year
On-siteSavannah, Georgia, United States
Job Summary
Make outbound and inbound calls to discuss and resolve open customer accounts, using contact center technology to locate and communicate with appropriate parties. Understand each customer's situation to identify appropriate payment options and negotiate arrangements with empathy and professionalism. Respond effectively to objections while working toward account resolution, following all required scripts, policies, and ethical recovery practices. Meet monthly performance and recovery goals while maintaining positive relationships with customers. Attend required meetings and training to stay current on programs, systems, and processes.
Required Qualifications
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
- Customer-focused, empathetic, patient, and professional approach.
- Ability to type accurately at 20+ words per minute.
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the Windows operating system.
- Strong organizational skills with the ability to multitask, stay focused, and work independently.
- Highly reliable with consistent attendance and punctuality.
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
- Comfortable working in a fast-paced environment where processes and priorities may change.
- Strong team orientation with a positive and professional attitude.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Desired Qualifications
- Must be able to lift 50 lbs
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