Collection Agent Job Openings (Full-Time)
On-siteCalifornia, United States
California, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Make outbound and inbound calls to resolve open customer accounts by negotiating payment arrangements and identifying appropriate payment options. Use contact center technology and ethical recovery strategies to locate parties, respond to objections, and meet monthly performance goals while maintaining professional relationships. Complete required training, attend meetings, and adhere to all scripts, policies, and procedures. This experienced-level role requires prior contact center experience, strong negotiation skills, and the ability to work in a fast-paced environment.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support
- Excellent verbal, written, and interpersonal communication skills
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills
- Customer-focused, empathetic, patient, and professional approach
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic understanding of the Windows operating system
- Strong organizational skills with the ability to multitask, stay focused, and work independently
- Highly reliable with consistent attendance and punctuality
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately
- Comfortable working in a fast-paced environment where processes and priorities may change
- Strong team orientation with a positive and professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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