Collection Agent Job Openings (Full-Time)
RemoteCanada
CanadaRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Make outbound and inbound calls to discuss and resolve open customer accounts, using ethical recovery strategies to identify payment options and negotiate arrangements with empathy and professionalism. Respond effectively to customer concerns and objections while maintaining positive relationships and adhering to required scripts, policies, and procedures. Meet monthly performance and recovery goals by staying up to date on program, system, and process changes through required training. Complete a full application including screening questions and a pre-employment test to be considered for this experienced-level opportunity.
Required Qualifications
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
- Customer-focused, empathetic, patient, and professional approach.
- Ability to type accurately at 20+ words per minute.
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the Windows operating system.
- Strong organizational skills with the ability to multitask, stay focused, and work independently.
- Highly reliable with consistent attendance and punctuality.
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
- Comfortable working in a fast-paced environment where processes and priorities may change.
- Strong team orientation with a positive and professional attitude.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
- Must be able to sit/stand for long periods while using a computer and telephone headset.
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer.
- Must be able to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Desired Qualifications
- Must be willing to submit to drug screening. (Does not apply in Canada)
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