Collection Agent Job Openings (Full-Time)
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Make outbound and inbound calls to discuss and resolve open customer accounts, using contact center technology and ethical recovery strategies to locate parties and identify appropriate payment options. Negotiate payment arrangements with empathy and professionalism while responding to customer concerns and objections to secure timely payments. Follow all required scripts, policies, and procedures to maintain positive relationships and meet monthly performance and recovery goals. Attend required training and stay updated on system changes while adhering to attendance and schedule requirements.
Required Qualifications
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
- Excellent verbal, written, and interpersonal communication skills.
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
- Customer-focused, empathetic, patient, and professional approach.
- Ability to type accurately at 20+ words per minute.
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Basic understanding of the Windows operating system.
- Strong organizational skills with the ability to multitask, stay focused, and work independently.
- Highly reliable with consistent attendance and punctuality.
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
- Comfortable working in a fast-paced environment where processes and priorities may change.
- Strong team orientation with a positive and professional attitude.
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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