Collection Agent Job Openings (Full-Time)
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Make outbound and inbound calls to discuss and resolve open customer accounts by using contact center technology and ethical recovery strategies. Understand each customer's situation to identify appropriate payment options and negotiate arrangements with empathy and professionalism. Respond effectively to objections while following required scripts, policies, and procedures to meet monthly recovery goals. Maintain positive relationships with customers and represent the brand while attending mandatory training and staying current on system changes. This experienced-level role requires prior contact center experience, strong negotiation skills, and the ability to work independently in a fast-paced environment.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Prior contact center experience or experience in customer service, technical support, sales, or back-office support
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Ability to type accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Basic understanding of the Windows operating system
- Ability to evaluate customer concerns, identify solutions, and follow through appropriately
- Comfortable working in a fast-paced environment where processes and priorities may change
- Highly reliable with consistent attendance and punctuality
Desired Qualifications
- Excellent verbal, written, and interpersonal communication skills
- Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills
- Customer-focused, empathetic, patient, and professional approach
- Strong organizational skills with the ability to multitask, stay focused, and work independently
- Strong team orientation with a positive and professional attitude
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