COLLECTION AGENT
HybridSainte-Julie, Quebec, Canada
Job Summary
Monitor overdue customer accounts and coordinate collection activities by communicating with clients via phone and email to secure payments within established deadlines. Maintain rigorous follow-up on payment arrangements, perform account reconciliations, and escalate billing disputes to appropriate stakeholders. Collaborate with Sales, Customer Service, and Accounting teams to resolve issues efficiently while ensuring compliance with internal credit and collection policies. This temporary, hybrid role requires 3 to 5 years of experience in collections or accounts receivable, bilingualism, and proficiency in Excel and Outlook. Novatech, a leading Canadian door manufacturer, offers continuous improvement projects within a supportive, people-centered environment.
Required Qualifications
- 3 to 5 years of experience in collections, credit, or accounts receivable management
- Strong negotiation, persuasion, and problem-solving skills
- Sound judgment, strong attention to detail, and the ability to effectively manage priorities
- Ability to manage multiple files simultaneously in a fast-paced environment
- Excellent communication and collaboration skills
- Proficiency in Excel (VLOOKUP, Pivot Tables) and Outlook
- Bilingualism
- English proficiency
Desired Qualifications
- Experience with an ERP system
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