Collateral Administration Associate
HybridDurham, North Carolina, United States
Job Summary
Maintain accurate records and electronic documentation for vehicle loan collateral, titles, liens, and insurance by filing, scanning, and organizing files per Credit Union policies. Prepare operational reports, review data for missing titles or insurance exceptions, and research routine title and insurance exceptions by communicating with members, dealerships, and vendors. Resolve collateral-related requests and exceptions while coordinating with internal departments and external partners to ensure timely processing. Monitor assigned queues, prioritize daily workloads, and bring unresolved high-risk issues to management. Perform duties in compliance with federal and state regulations, including BSA, ECOA, FCRA, and UDAAP training requirements. Assist with special projects, system implementations, and cross-training activities as assigned.
Required Qualifications
- High school diploma
- 0-1 year related/office experience preferred
- Excellent verbal and written communication skills in English and Spanish
- Maintains professional demeanor in interactions with colleagues
- Aptitude for building relationships, team-oriented environment
- Ability to demonstrate knowledge and promote the credit union values
- Strong organizational skills and attention to detail
- Ability to perform efficiently in a fast-paced, multi-task environment
- Proficiency in Microsoft Office and other computer software, including email functions
- Must be aware of all suspicious practices and be able to recognize them
- Report all Structured Transactions by the member to your supervisor and file a Suspicious Activity Report (SAR) to submit to Compliance for review, approval, and filing
- Responsible for successfully completing required compliance training courses (BSA/Identity Theft) on an annual basis
- Complete the following state and federal regulation courses: Servicemembers Civil Relief Act (SCRA), Unfair, Deceptive, and Abusive Acts and Practices (UDAAP), Equal Credit Opportunity Act (ECOA) – Regulation B, Fair Credit Reporting Act (FCRA) – Regulation V, and North Carolina General Statutes
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