Collaboration Support Engineer (Puerto Rico)
RemotePuerto Rico
Job Summary
Troubleshoot SharePoint, OneDrive, Power Apps, and Copilot issues while providing user guidance and creating help documentation. Monitor ticket queues and respond to requests, managing Service Now incidents and knowledge base articles as the lead technical SME for tier 3+ support. Build, configure, and maintain SharePoint sites and Power Apps flows, performing M365 administration tasks and running advanced PowerShell scripts. Coordinate with Digital Technology teams on architecture and identity recommendations, interface with Microsoft Support for escalations, and host knowledge sharing sessions. This role supports the RTX Enterprise Services Digital Experience & Collaboration organization in Santa Isabel, Puerto Rico.
Required Qualifications
- U.S. citizenship
- Currently living in Puerto Rico
- University Degree or equivalent experience
- Minimum 2 years prior relevant experience
- Advanced Degree in a related field and minimum 1 year experience
- Experience working with M365 architecture/administration
- SharePoint Online experience
- OneDrive experience
- Teams experience
- Power Apps experience
- Power Automate experience
- PowerShell scripting experience
- Microsoft Entra (Azure) ShareGate Migration experience
- Ability to work primarily offsite (from home)
- Ability to travel to the Santa Isabel site location as needed
- Work instructions available in English only
Desired Qualifications
- Familiarity with AIP (Azure Information Protection)
- Purview experience
- File labeling experience
- DLP experience
- Encryption experience
- Microsoft GCC High experience
- Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx
- Experience working with Microsoft Copilot
- Service Now experience
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