Coach Network Manager (FTC) - EZRA
HybridToronto, Ontario, Canada
Job Summary
Own a segmented coach bench within your region by assigning coaches to customer programs and ensuring they are set up for success. Partner with Customer Success Managers and global counterparts to brief coaches accurately, while managing performance, contracting compliance, capacity, and workload distribution. Drive session management to reduce over-delivery and missed sessions, keeping coaches engaged through live calls and email while responding to queries. Deliver trainings, mock sessions, and milestone orientations for new hires, representing the bench in quarterly talent reviews and maintaining records in Bullhorn. This 12-month fixed-term role in Toronto requires 3+ years in delivery with freelance community experience.
Required Qualifications
- 3+ years' experience in a delivery role
- Comfortable operating autonomously in a fast-paced, scale-up environment with an element of ambiguity
- Able to make quick decisions that balance the right outcome for the business, coaches and customers
- Ability to influence others without direct authority and, at times, challenge the status quo
Desired Qualifications
- Experience working with a freelance community strongly preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.