Co-Op/ IT Technician
On-site · Cincinnati, Ohio, United States or Madison, Ohio, United States
Job Summary
Co-Op/IT Support professional responsible for providing first-level technical support for hardware and software, troubleshooting user problems, assisting with VPN connectivity, monitoring and maintaining network performance with Meraki, managing help desk tickets through SolarWinds Web Help Desk, analyzing user requirements and providing mobile device solutions, collaborating with IT teammates on upgrades and new technologies, and maintaining documentation of support processes and guides.
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