CNC Field Service Expert- Western Region
$120,000–$160,000 year
On-siteOrange, California, United States
Job Summary
Manage costs and revenue generation to keep the service operation profitable while maintaining customer satisfaction regarding service quality and response time. Provide local training to improve Field Service Expert skill sets and offer technical support to engineers, distribution networks, and technicians for troubleshooting, part identification, and machine installation. Schedule and manage open issues within the department, issue quality reports, and handle service report documentation and billing. Conduct regulatory facility-related safety audits and assist in showroom machine logistics. Perform performance reviews, interview candidates, and schedule employee training. Requires a Bachelor's degree in engineering, 5+ years in machine tool companies, and 50%-75% travel.
Required Qualifications
- Bachelor's degree in engineering (electrical, mechanical, or engineering technology)
- Minimum of 5 years working experience in a Machine Tool Company, Milling, Turning, 5 axis
- Previous people manager responsibilities and proven leadership ability
- Knowledge of Fanuc & Siemens controllers
- Understand PLC systems and diagrams
- Ability to operate forklift truck and manual lifting equipment
- MS Office
- 50%-75% travel
- On the road
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