Cluster Manager Scotland
$150,000–$200,000 year
HybridGlasgow, Scotland, United Kingdom
EXPIREDGlasgow, Scotland, United KingdomHybridFull Time$150,000–$200,000 yearMedium
Full TimeMedium
Job Summary
Drive operational performance, standards, and compliance across a multi-site cluster of stores in Livingston, Edinburgh, Glasgow, Gretna, Braehead, and Fleetwood. Coach Store Managers on KPIs, conduct regular audits for health and safety, and oversee rota planning to ensure staffing coverage. Manage the commercial P&L, analyse trading data to identify trends, and support new store openings and roll-outs. Act as interim manager during absences or crises, represent the cluster at regional meetings, and drive succession planning for store leadership. Travel three days weekly to maintain consistency and hold teams accountable for sales, profit, and service targets.
Required Qualifications
- Multi-Store Leadership & Performance Management
- Support and coach Store Managers (and deputies) to meet and exceed KPIs
- Identify underperforming stores or issues (sales, service, standards, people, compliance) and implement corrective actions
- Ensure consistent retail standards across the cluster including store presentation, merchandising, stock control, planogram compliance, pricing, stock replenishment and product availability
- Oversee rota planning across stores
- Act as the first point of contact and key support for Store Managers
- Drive succession planning, identify high-potential individuals (store deputies / supervisors / sales advisors)
- Lead recruitment, onboarding, training, and standardisation of staff practices across the cluster
- Promote a consistent company culture, values, and service standards across stores
- Ensure all stores within the cluster adhere to company policies, health & safety regulations, security procedures, and other statutory or regulatory requirements
- Conduct regular visits / audits to stores
- Provide support during store openings, refits or major transitions
- Collaborate with your Regional Manager and SSC to deliver regional and cluster-level trading plans, budgets, forecasts and growth initiatives
- Analyse trading data, cluster-wide KPIs, store performance metrics to identify trends
- Support roll-out of new stores, ensuring operational readiness, staffing, and compliance with brand standards
- Act as interim store manager for stores in the cluster when needed
- Be point of escalation for store-level issues such as people, compliance, operations, customer complaints, or other incidents
- Represent the cluster at regional meetings
- Proven retail management experience (Store Manager or equivalent), ideally with multi-store or multi-site exposure
- Strong leadership, coaching, and people-development skills
- Commercially astute: confident in P&L responsibility, KPI management, budgeting, forecasting, cost control and driving profitability
- Excellent organisational, planning and time-management skills
- Strong communication, stakeholder management (store teams, region/SSC, HR, operations), and interpersonal skills
- Flexibility and mobility: willing and able to travel regularly across store locations
- Comfortable working retail hours, including weekends / holidays if needed
- Resilience, problem-solving mindset and hands-on attitude
- Minimum of 3–5 years' experience as a Store Manager (or equivalent) in fast-paced retail, preferably with multi-site or area-management exposure
- Track record of delivering strong sales results, improving store performance, and driving operational excellence
- Demonstrable success in coaching, developing and retaining store teams, and implementing best-practice across multiple sites
- Comfortable with travel, flexibility, and a hybrid role (own store + cluster support)
- Strong commercial acumen, ability to analyse data and act decisively
- Must have drivers licence
- be a confident driver
- Have experience with disciplinaries and investigations
- Must be travelling to these stores 3 days/week
Desired Qualifications
- Multi-Store Leadership & Performance Management
- Support and coach Store Managers (and deputies) to meet and exceed KPIs
- Identify underperforming stores or issues (sales, service, standards, people, compliance) and implement corrective actions
- Ensure consistent retail standards across the cluster including store presentation, merchandising, stock control, planogram compliance, pricing, stock replenishment and product availability
- Oversee rota planning across stores
- Act as the first point of contact and key support for Store Managers
- Drive succession planning, identify high-potential individuals (store deputies / supervisors / sales advisors)
- Lead recruitment, onboarding, training, and standardisation of staff practices across the cluster
- Promote a consistent company culture, values, and service standards across stores
- Ensure all stores within the cluster adhere to company policies, health & safety regulations, security procedures, and other statutory or regulatory requirements
- Conduct regular visits / audits to stores
- Provide support during store openings, refits or major transitions
- Collaborate with your Regional Manager and SSC to deliver regional and cluster-level trading plans, budgets, forecasts and growth initiatives
- Analyse trading data, cluster-wide KPIs, store performance metrics to identify trends
- Support roll-out of new stores, ensuring operational readiness, staffing, and compliance with brand standards
- Act as interim store manager for stores in the cluster when needed
- Be point of escalation for store-level issues such as people, compliance, operations, customer complaints, or other incidents
- Represent the cluster at regional meetings
- Proven retail management experience (Store Manager or equivalent), ideally with multi-store or multi-site exposure
- Strong leadership, coaching, and people-development skills
- Commercially astute: confident in P&L responsibility, KPI management, budgeting, forecasting, cost control and driving profitability
- Excellent organisational, planning and time-management skills
- Strong communication, stakeholder management (store teams, region/SSC, HR, operations), and interpersonal skills
- Flexibility and mobility: willing and able to travel regularly across store locations
- Comfortable working retail hours, including weekends / holidays if needed
- Resilience, problem-solving mindset and hands-on attitude
- Minimum of 3–5 years' experience as a Store Manager (or equivalent) in fast-paced retail, preferably with multi-site or area-management exposure
- Track record of delivering strong sales results, improving store performance, and driving operational excellence
- Demonstrable success in coaching, developing and retaining store teams, and implementing best-practice across multiple sites
- Comfortable with travel, flexibility, and a hybrid role (own store + cluster support)
- Strong commercial acumen, ability to analyse data and act decisively
- Have experience with disciplinaries and investigations
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