Club Technology Solution Manager
HybridHampton, New Hampshire, United States
Job Summary
Operationalize club technology solutions by translating business and technical capabilities into field-ready processes, support models, and adoption plans. Lead the rollout and optimization of club technology platforms, including point-of-sale, member-facing tools, and team member systems, while defining operational readiness models for implementation and post-launch stabilization. Partner with cross-functional teams to gather requirements, manage technology projects from planning through implementation, and maintain configuration standards across equity locations. Own technology lifecycle management for club systems and hardware, including refresh planning, asset standards, and retirement strategies, while supporting financial planning for club technology investments. Collaborate with vendor teams to track performance and coordinate implementation activities, ensuring solutions are secure, scalable, and consistently adopted across clubs.
Required Qualifications
- Bachelor's degree in Information Technology, Business, Operations, Engineering, or a related field preferred; equivalent experience will be considered
- 5+ years of experience in technology operations, solution delivery, retail technology, field technology, IT project management, or a related role
- Demonstrated ability to manage cross-functional projects, coordinate stakeholders, and deliver outcomes in a fast-paced environment
- Strong analytical, documentation, communication, and problem-solving skills
- Ability to translate technical concepts into clear business language and operational guidance
- Experience working with vendors, support partners, implementation teams, and field leadership
- Experience with technology lifecycle planning, asset refresh programs, budget planning, forecasting, or financial analysis for technology investments preferred
- Working knowledge of club technology hardware, including POS terminals, payment devices, kiosks, endpoints, peripherals, cabling, and related in-club technology infrastructure
- Understanding of PCI compliance requirements and secure payment technology practices, including coordination with security, infrastructure, vendors, and operations teams to support compliant solutions
- Practical networking knowledge, including LAN/WAN concepts, wireless connectivity, VLANs, firewalls, device connectivity, troubleshooting, and escalation of network-related issues in distributed locations
- Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
- Excellent presentation and communication skills along with the ability to communicate effectively across all levels of organization
- Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
- Creative, progressive, thought leadership with the ability to influence at all levels of the organization
- Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
- Dedicated learner with a natural curiosity for consistent growth
- Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
- Cooperative team player with an upbeat, positive, can-do attitude
Desired Qualifications
- Experience supporting or implementing technology in multi-unit, retail, fitness, hospitality, or field operations environments strongly preferred
- Experience designing technology programs, operating models, governance routines, deployment frameworks, or field enablement approaches preferred
- Experience with technology lifecycle planning, asset refresh programs, budget planning, forecasting, or financial analysis for technology investments preferred
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