Club Receptionist (Part-Time)
$48,610–$48,610 year
On-siteNewport Beach, California, United States
Job Summary
Greet members and guests in-person or by phone, answering requests and directing them to rooms, facilities, and amenities. Fulfill unusual requests, make dining and recreation reservations, and issue equipment like paddle boards while applying correct charges to member accounts. Resolve member complaints within scope, defuse conflicts with tact, and notify management of safety issues, theft, or disruptive behavior. Enter information into computer systems, handle rental transactions, balance paperwork, and run reports to ensure accurate accounting. Maintain knowledge of Club and Resort events to promote activities and solicit reservations, while following all safety policies and PPE requirements.
Required Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- One year of guest relations, front desk or other related experience
- Ability to serve needs of members through use of the phone, computer and face-to-face
- Ability to use discretion when contacts contain confidential/sensitive information
- Positive attitude and professional demeanor
- Strong communication and interpersonal skills
- Commitment to a high level of member satisfaction
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Computer skills to enter data, read, and interpret information
- Ability to conduct Internet searches to obtain information or book reservations
- Attention to detail
- Ability to solve problems and remain calm and alert if dealing with difficult member, during busy activity periods or in an emergency
- Ability to speak, read, write and understand English
- Ability to work independently with minimal guidance and as part of a team
- Ability to work varying schedules to reflect the business needs of the hotel
- Ability to work on holidays, weekends and alternate shifts
- Ability to maintain a clean appearance and professional demeanor
Desired Qualifications
- Proficiency in another language
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