Club Receptionist (Part-Time)
$48,610–$48,610 year
On-siteNewport Beach, California, United States
Job Summary
Greet members and guests in-person or by phone, answering inquiries about property amenities, events, and surrounding areas. Process reservations for dining, recreation equipment, and special arrangements while applying charges to member accounts and managing rental transactions. Resolve member concerns, defuse conflicts with tact, and escalate safety issues or unusual events to management. Direct guests to facilities, coordinate with hotel staff, and maintain accurate records by entering data into the computer system and running reports. Work varying schedules including weekends and holidays. One year of guest relations experience required.
Required Qualifications
- High school diploma or general education degree (GED), or equivalent combination of education and experience
- One year of guest relations, front desk or other related experience
- Ability to serve needs of members through use of the phone, computer and face-to-face
- Ability to use discretion when contacts contain confidential/sensitive information
- Positive attitude and professional demeanor
- Strong communication and interpersonal skills
- Commitment to a high level of member satisfaction
- Ability to perform basic math skills such as addition, subtraction, multiplication and division
- Computer skills to enter data, read, and interpret information
- Ability to conduct Internet searches to obtain information or book reservations
- Attention to detail
- Ability to solve problems and remain calm and alert if dealing with difficult member, during busy activity periods or in an emergency
- Ability to speak, read, write and understand English
- Ability to work independently with minimal guidance and as part of a team
- Ability to work varying schedules to reflect the business needs of the hotel
- Ability to work on holidays, weekends and alternate shifts
- Ability to maintain a clean appearance and professional demeanor
Desired Qualifications
- Proficiency in another language
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