Club Pub Team Member - Monday, Tuesday and Thursday Availability
On-siteHartland, Wisconsin, United States
Job Summary
Greet members and guests with smiles, names, and eye contact while mixing, pouring, and serving all drinks correctly per ServSafe guidelines. Handle multiple tasks, maintain Club Pub cleanliness, and build relationships by offering up-sells and promoting events to drive participation. Process accurate payments, replenish bar stock, and clock in/out per scheduled shifts. Catch teammates doing things right to hand out WAC Bucks, sub for sick staff, and attend regular meetings. Own and immediately resolve safety issues, check IDs responsibly, and report equipment concerns. Welcome new members, integrate them via programs, and participate in club classes and community organizations to foster retention.
Required Qualifications
- 18 years or older
- Must be of legal age to serve alcohol based on state requirements
- Maintain current city bartending license
- Follow all ServSafe guidelines while handling, preparing and serving food and beverages
- Know the Safety Plan and Emergency Action Plan
- Follow all insurance, liability and incident report procedures
- Own and immediately resolve problems to ensure member and guest safety
- Serve drinks responsibly – check ID's and do not over serve
- Process accurate payments for all food and beverages
- Accurately clock in and out according to scheduled shifts
- Must be available for regular communication with team members and Club Pub Team Lead
- Be available for Monday, Tuesday and Thursday Availability
Desired Qualifications
- Display a member first attitude by not only being raving fans of WAC, but also for creating raving fans
- Use smiles, names and eye contact when greeting every member and guest
- Mix, pour and serve all drinks correctly
- Leave positive first and last impressions with all members and guests
- Build relationships with members and guests who use the Club Pub
- Efficiently and effectively handle multiple tasks and challenging situations that may arise
- Maintain cleanliness of Club Pub during shift
- Attend Club Pub meetings
- Catch members and Team Members doing things right and hand out WAC Bucks
- Participate in 90-day and ongoing Team Member evaluations
- Pursue ongoing personal and professional development and share what you learn
- Sub or cover for Team Members who are sick or on vacation
- Look for ways to help other departments. Be a team player
- Effectively communicate promotions, programs and events which leads to member participation
- Up-serve our members and guests by offering additional services of interest at point-of-sale
- Participate in the planning and promotion of special events
- Participate in community organizations and positive social media to actively promote club
- Attend a variety of the club classes/activities, providing recommendations to members
- Be aware of club-specific schedule changes, website content and upcoming events
- Welcome and connect with new members and guests
- Encourage and integrate new members and guests into the club via programs and activities
- Be personally committed to fitness by actively going through retention program sessions
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.