Club Membership Service Executive
$45,760–$62,400 year
HybridRenton, Washington, United States
Job Summary
Club Membership Service Executive responsible for retaining and growing Seattle Sounders FC Season Ticket Members in premium Club seating. Drive sales and retention targets through sales calls, virtual presentations, and stadium tours for Full seasons, Partial plans, Groups, and Premium/Suites. Manage member relationships year-round, renewals, upgrades, and service issues, leveraging CRM data to personalize engagement and identify revenue opportunities. Educate members on benefits and amenities, respond to inquiries, and coordinate exclusive events and experiences. Utilize AI to improve efficiency, and attend matches and events with a focus on hospitality, professionalism, and attention to detail.
Required Qualifications
- 2+ years of sales and/or customer service experience in a fast-paced environment
- Experience using Archtics and Salesforce CRM a plus
- Self-motivated and goal oriented with a track record of using activity, pipeline, and performance metrics to improve results
- Excellent communication skills (written and verbal)
- Ability to oversee projects from origin to execution
- Ability to responsibly use emerging technologies, including AI-enabled tools, to improve communication, member engagement, workflow efficiency, and service delivery
- Bilingual or multilingual a plus (English/Spanish)
- Must be able to work on-site/hybrid in Renton, WA and travel as needed
- Commitment to diversity, equity, and inclusion and to the club values
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