CLUB Membership Manager
On-siteBoise, Idaho, United States
Job Summary
Oversee and drive the Bass Pro Shops and Cabela's CLUB credit program and customer experience culture throughout the store, incorporating exclusive benefits into conversations and merchandising cost savings programs for higher visibility. Act as the primary CLUB liaison to ensure leadership and outfitters remain knowledgeable about promotions, while executing strategies to improve the CLUB customer experience and driving key metrics. Build strong collaborative relationships with the General Manager and outfitters to gain credibility, motivate peers, and facilitate CLUB 101 training for new Outfitters during onboarding. Provide timely coaching and individualized development plans for underperforming staff, while designing strategies to recruit and retain great talent. Execute all operational and compliance programs, including the CLUB instant issuance process and inventory management procedures, supported by daily reporting and corrective action plans for missed targets.
Required Qualifications
- High School Diploma or Equivalent
- 2 to 4+ years Sales, Management, or Leadership Experience
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret a variety of other financial, legal, and technical information
- Ability to read and analyze certain reports
- Ability to write reports and business correspondence
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills
- Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
- Demonstrated use of Team concept of Management
- As needed for training and CLUB off-site events
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