Club Manager
$50,000–$65,000 year
On-siteEllsworth, Maine, United States
Ellsworth, Maine, United StatesOn-siteFull Time$50,000–$65,000 yearLarge
Full TimeLarge
Job Summary
Coordinate and execute hiring practices, create staff schedules, and administer timecards in ADP while managing the company card for expenditures and conducting bank deposits. Greet members at the door, assist with check-ins, and resolve escalated concerns by partnering with regional leadership. Perform membership functions including sign-ups, billing updates, and unpaid balance collections, while executing retail transactions to drive sales goals. Oversee cleaning and sanitizing of equipment and facilities, address maintenance issues, and trend key performance indicators to execute improvement plans.
Required Qualifications
- 1+ years Customer Service experience
- 2-3 years of experience supervising and leading a team
- Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- Are approachable and thrive on connecting with people
- Have a passion for creating and leading in a people centric environment
- Demonstrate initiative and self awareness
- Handle all interactions with diplomacy, managing conflict with ease
- Are comfortable setting clear direction and following up consistently
- Can quickly adapt your communication style to the audience
- Enjoy managing multiple priorities at once and following through to completion
- Enjoy coaching and leading others to success
- Are an ambassador for the Planet Fitness brand and always act with members in mind
- Act with integrity and show respect to everyone around you; act as a role model
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