Club Manager
$50,003–$50,003 year
On-siteSpringfield, Massachusetts, United States
Job Summary
Ensure club is fully staffed by conducting pre-screens, interviewing candidates, and making hiring decisions to build a bench of team members. Consistently achieve monthly goals including drivers and KPIs while managing club labor, validating timecards, and scheduling shifts efficiently. Provide exceptional customer service by working side-by-side with staff, giving member tours, and using Ignite to enroll and manage members. Maintain club cleanliness and safety standards, ensuring at least a passing Club BER inspection monthly and reporting accidents promptly. Hold staff accountable through coaching, constructive counseling, and progressive discipline up to termination. Drive membership sales to meet DGR goals and participate in community outreach while assessing areas of need and executing correction plans. Update the Senior General Manager weekly on assigned club progress and complete on-time one-on-ones with development objectives.
Required Qualifications
- High school education/GED
- Ability to lift up to 80 pounds
- Walking and standing for prolonged periods of time
- Crouching, bending, using hands to pinch and grasp
Desired Qualifications
- Superior customer service skills, preferably in the fitness industry
- Management experience through Planet Fitness preferred
- Exceptional leadership, diplomacy and listening skills
- Basic computer proficiency (Microsoft Suite)
- Ability to successfully coach and develop team members
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