Club Manager
On-siteHanover, Pennsylvania, United States
Job Summary
Coordinate and execute hiring practices, create staff schedules, and administer timecards in ADP while managing the company card for expenditures and conducting bank deposits. Greet members, assist with check-ins, resolve escalated concerns, and perform membership functions including sign-ups, billing updates, and prospective member tours. Execute retail transactions, oversee cleaning and sanitizing of equipment and facilities, and address maintenance issues through communication with the Facilities Maintenance team. Trend key performance indicators, identify root causes, and implement game plans for improvement while coaching team members to drive success.
Required Qualifications
- 1+ years Customer Service experience
- 2-3 years of experience supervising and leading a team
- Must be able to work over 40 hours per week as needed to ensure proper coverage at the club
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Must be able to lift up to 75 pounds
Desired Qualifications
- Are approachable and thrive on connecting with people
- Have a passion for creating and leading in a people centric environment
- Demonstrate initiative and self awareness
- Handle all interactions with diplomacy, managing conflict with ease
- Are comfortable setting clear direction and following up consistently
- Can quickly adapt your communication style to the audience
- Enjoy managing multiple priorities at once and following through to completion
- Enjoy coaching and leading others to success
- Are an ambassador for the Planet Fitness brand and always act with members in mind
- Act with integrity and show respect to everyone around you; act as a role model
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