Club Concierge
On-siteHeston, England, United Kingdom
Job Summary
Engage with members on the club floor by answering questions, resolving concerns, and building relationships to enhance satisfaction and loyalty. Drive participation in all aspects of club life through exceptional service, proactive communication, and genuine care for every interaction. Ensure every member leaves feeling valued and supported while bringing the David Lloyd ethos to life with warm, solution-focused engagement. GCSEs in Maths and English required; strong organisational skills and comfort with data systems essential. Join our team to thrive physically and mentally, enjoying free membership for you and your family plus 50% discounts on food, drinks, and lessons.
Required Qualifications
- GCSEs (or equivalent) in Maths and English
- Strong organisational and multitasking abilities
- Comfortable using data systems and digital tools
- Confident communicator with a natural ability to connect with others
- Passionate about hospitality, service, and creating memorable experiences
- Active listener and effective problem-solver
- A collaborative team player who brings energy, positivity, and initiative
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