Cloud Technical Lead
HybridTokyo, Tokyo, Japan
Job Summary
Lead end-to-end technical ownership of hosted SAS environments, acting as the primary escalation point for customer stability and performance. Drive proactive monitoring, incident prevention, and ITIL-aligned change management to reduce downtime and improve service reliability. Partner with R&D and Product teams to resolve complex issues, influence product improvements, and define key service metrics aligned to customer success. Provide technical leadership from project initiation through go-live and operations, managing containerized applications and eliminating recurring issues via structured problem management and automation. Fluent in Japanese is mandatory for engaging with global stakeholders.
Required Qualifications
- Fluent in Japanese (mandatory)
- Strong experience with cloud platforms (AWS, Azure preferred)
- Proven experience in technical leadership roles, managing complex, customer-facing environments
- Solid understanding of DevOps practices, automation, and cloud-native technologies (containers, Kubernetes, CI/CD)
- Hands-on experience with application migrations, performance tuning, and large-scale enterprise systems
- Strong grounding in IT Service Management (ITIL), especially incident, problem, and change management
- Demonstrated ability to reduce incident frequency and improve system reliability through proactive measures
- Excellent communication skills, with the ability to translate complex technical concepts into clear business outcomes
- Experience working across multiple teams and stakeholders, driving alignment and timely delivery
- A mindset focused on continuous improvement, ownership, and customer success
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