Cloud Service Specialist
On-siteEindhoven, North Brabant, The Netherlands
Job Summary
Design and continuously improve client online platforms by researching, suggesting, and implementing new technology solutions. Take responsibility for product resiliency and availability while defining operating models between internal teams and Managed Service Providers for cloud and hosting services. Establish governance structures, service catalogues, and financial management processes covering cost tracking, chargeback, and cloud optimization. Coordinate internal digital teams and external providers to ensure effective service delivery, monitor MSP performance against contractual obligations, and lead monthly service reviews. Prepare service reports covering KPIs, risks, and improvement plans to drive accountability and operational maturity.
Required Qualifications
- 7+ years of experience in IT Service Management, Cloud Operations, Infrastructure Services, or Supplier Management
- Experienced Cloud Service Management Specialist with strong expertise in establishing and operationalizing service management frameworks between enterprises and Managed Service Providers (MSPs) for Cloud & Hosting services
- Skilled in service governance, service catalogue management, financial management, supplier coordination, operational processes, and continuous service improvement
- Bachelor's degree in IT, Business Management, Engineering, or a related discipline
- Proven experience working with Managed Service Providers and outsourced delivery models
- Strong understanding of Cloud & Hosting services and service governance frameworks
- Experience designing service catalogues, operating models, governance frameworks, and operational processes
- Knowledge of IT financial management, cost governance, and budgeting
- Strong stakeholder management, communication, and coordination skills
- Experience with Azure, AWS, or hybrid cloud environments
- ServiceNow Service Management experience
- Vendor management and contract governance
- FinOps and cloud cost management practices
- Cloud & Hosting MSP Operating Model
- Service Governance Framework and Meeting Structure
- Cloud & Hosting Service Catalogue with ownership and SLA definitions
- Change, Deployment, and Service Coordination Processes
- Financial Management and Cost Governance Framework
- KPI Dashboard and Service Reporting Framework
- Transition Documentation and Knowledge Transfer Materials
- ITIL Foundation or ITIL Managing Professional certification
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