Cloud Service Desk Engineer
$120,000–$145,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Provide technical leadership for engineering-level escalated service desk support covering cloud/endpoint issues, device enrollment, compliance status, identity/access, and telemetry validation. Design, implement, document, and continuously improve enterprise engineering solutions while collaborating with Government stakeholders and cross-functional teams. Develop technical documentation, standard operating procedures, and implementation guidance to support operational readiness, modernization, and knowledge transfer. Participate in engineering reviews, reporting, and continuous improvement activities. Requires an active Top Secret security clearance and eight years of IT experience with six years in cloud/endpoint engineering support for M365, Intune, and identity issues. Salary range $120,000.00 - $145,000.00 annually.
Required Qualifications
- Active Top Secret (TS) security clearance
- Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity
- 6+ years engineering support for cloud/endpoint environments
- experience with M365
- experience with Intune
- experience with endpoint compliance
- experience with identity support
- experience with escalated troubleshooting
- Bachelor's degree
- Microsoft endpoint/cloud support certifications
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