Cloud Platform Administrator
HybridOttawa, Ontario, Canada
Job Summary
Collaborate with internal and external customers to offer expertise on enterprise application technology and architecture. Provide hands-on administration, maintenance, and installation of SAS Enterprise software in regulatory hosted and remotely managed environments. Manage day-to-day work through ticketing systems using ITIL best practices for Incident, Problem, and Change management to meet Service Level Agreement requirements. Configure, monitor, and debug mid-tier software, and manage container-based applications deployed in cloud services. Diagnose, document, and resolve system problems by creating runbooks, knowledge base articles, and wiki content. Work with global R&D, Product, and IT teams to drive customer satisfaction. Participate in a paid on-call rotation. Maintain Canadian government security clearance.
Required Qualifications
- Bachelor's degree in computer science, Mathematics, Statistics, or related quantitative field
- 1+ years of experience Enterprise Platform Support
- 2+ years of experience in systems support, user support, customer support, consulting, or training for enterprise class software and/or hardware
- 2+ years of experience with Linux or Unix supporting enterprise class applications
- 1+ years Kubernetes
- Excellent troubleshooting
- Working knowledge of various tools, open-source technologies, and cloud service
- Candidates must be eligible to obtain Canadian government security clearance and maintain the clearance throughout their employment
- This role requires fluency in English
- To qualify, applicants must be legally authorized to work in Canada and should not require, now or in the future, sponsorship for employment visa status
Desired Qualifications
- Additional proficiency in French
- 3+ Years of system administrator consulting
- 8 years of scripting in more than one language, architecting infrastructure and system designs
- Experience working in complex computing environments
- Previous experience supporting Fed Ramp customers or customers in a highly regulated environment
- Awareness of critical concepts in DevOps and Agile principles
- Configuration and managing databases such as MySQL, Mongo
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