Cloud Operations Engineering Manager
$205,000–$205,000 year
RemoteUnited States
Job Summary
Manage and grow a team of Cloud Operations Engineers, overseeing hiring, onboarding, performance management, and career development. Own team-level operational outcomes including fleet reliability SLOs, error budgets, incident response quality, and customer environment lifecycle health across Azure, AWS, and GCP. Balance workload and the on-call rotation (PagerDuty) fairly while acting as the escalation point for major incidents. Set priorities across ad-hoc customer work, planned fleet initiatives, and technical debt reduction. Partner with technical leadership on architecture standards and multi-tenant isolation without owning hands-on implementation. Ensure team contribution to audit and compliance programs (FedRAMP, SOC2) and manage cloud cost accountability (FinOps). Represent Cloud Operations in cross-team planning with Security, Product Engineering, and Support to enforce clean work-intake discipline. Report on team health, fleet reliability, and risk to engineering leadership.
Required Qualifications
- 5+ years of experience managing engineering or cloud operations teams
- experience managing Senior and Staff-level engineers
- Cybersecurity experience
- Strong technical background in cloud operations (Azure, AWS, and/or GCP)
- Experience running or overseeing an on-call rotation (PagerDuty or equivalent)
- Track record hiring, developing, and retaining senior technical talent
- Experience partnering with Security/Compliance teams on audit programs (FedRAMP, SOC2, or similar)
- Strong budget and cost accountability experience
- Excellent stakeholder management
- Strong communication skills
- comfortable reporting up to engineering leadership
- comfortable across to peer managers
- All new hires must pass a background check as a condition of employment
Desired Qualifications
- hands-on IaC/Terraform experience
- Prior experience as a Senior or Staff-level IC in cloud operations or SRE before moving into management
- Experience managing teams supporting external, regulated customers
- Familiarity with multi-tenant cloud architecture and compliance frameworks (FedRAMP, SOC2, NIST CSF)
- Experience managing distributed or remote engineering teams
- cloud cost/FinOps exposure
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