Cloud Operations Engineer

Own the day-to-day operation, availability, and continuous improvement of cloud-based products and services, ensuring they remain secure, compliant, reliable, and high performing. Monitor, diagnose, and resolve incidents across compute, storage, network, and identity platforms, while managing infrastructure using Infrastructure as Code (IaC) methodologies and tools. Design, build, and support CI/CD pipelines, and perform backup, recovery, and disaster recovery activities to meet established RTO and RPO requirements. Implement security controls, patch management processes, and vulnerability remediation, applying FinOps principles to optimise cloud resource utilisation and control operational costs. Maintain accurate runbooks, operational procedures, and technical documentation to support consistent service operations and knowledge sharing. Participate in on-call support rotations and respond to operational alerts and critical incidents as required. Collaborate with Operations, Governance, Security, and Engineering teams to support service delivery, security compliance, and continuous improvement initiatives. Mentor and support junior engineers, sharing technical expertise and promoting engineering best practices. Contribute to a proactive, collaborative, and continuous improvement culture focused on operational excellence and customer outcomes.