Cloud & Network Services Manager
HybridMadison, Wisconsin, United States
Job Summary
Oversee day-to-day operations of Cloud Services and Network Services teams, ensuring reliable, secure, and high-performing infrastructure across AWS, Azure, Microsoft 365, VMware, LAN, WAN, and WLAN environments. Lead triage, escalation, and resolution of incidents while reviewing change requests, conducting root cause analysis, and maintaining disaster recovery plans. Champion automation, scripting, and AI-enabled tooling to reduce manual effort and manage the cloud and network project portfolio aligned with business needs. Partner with senior leadership to define strategic roadmaps, translate priorities into actionable plans, and serve as the primary liaison with external vendors and MSPs. Direct team leadership through hiring, performance management, and development planning, while setting schedules, on-call rotations, and workload priorities. Ensure consistent application of security patches, access controls, and compliance standards across all cloud and network systems. This hybrid role requires on-site presence in Madison, WI, at least two days weekly.
Required Qualifications
- Bachelor's degree in Information Technology, Computer Science, or relevant experience that provides equivalent knowledge, skills, or abilities.
- 5+ years of progressive experience in cloud and/or network infrastructure design, engineering, and support.
- 3+ years of experience directly managing or leading technical engineering or administration teams, including hiring, performance management, and staff development.
- 5 +years of experience managing cloud platforms (e.g., AWS, Azure), Microsoft 365, and enterprise security and identity management.
- 5+ years of experience with enterprise network infrastructure, including routers, switches, firewalls, and wireless technologies (Cisco environments preferred).
- Experience managing relationships with Managed Service Providers, Internet Service Providers, and other third-party vendors.
- Demonstrated experience leading cross-functional infrastructure projects using established project management methodologies.
- Demonstrated success driving process improvement through AI adoption.
- Experience with process automation and operational optimization initiatives.
- Deep understanding of cloud and network principles, protocols, architecture, and best practices.
- Proven ability to lead, motivate, and develop technical teams across multiple disciplines.
- Strong understanding of regulatory frameworks, compliance standards, and security best practices.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands.
- Ability to work under pressure and manage multiple complex initiatives simultaneously.
- Strong communication, interpersonal, and stakeholder management skills, including the ability to present to senior leadership.
- Ability to design, document, and maintain effective procedures, processes, and automations.
- Capable of maintaining a high degree of confidentiality and responsibility regarding information related to WFAA and any affiliate organizations.
- Energetic, motivated, service-oriented, and able to effectively manage multiple competing priorities.
- Flexible to new situations and challenges, and an advocate for change.
- Experience implementing or managing AI-enabled IT operations (AIOps), self-service tools, or automation frameworks.
- Ability to lead cross-functional projects using lightweight project management practices.
- Must be able to work on-site in our Madison, WI office location at least two days weekly.
Desired Qualifications
- Certifications or significant experience using Azure, AWS, and Cisco technologies.
- Industry standard security certifications (e.g. CISSP, Security+).
- Experience with Infrastructure-as-Code, automation/scripting (PowerShell, Python), and AI-enabled operational tooling.
- Strong analytical and reporting skills with experience building dashboards and using service data to drive prioritization, root-cause analysis, and continuous improvement.
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