Cloud Native Support Engineer
On-siteIdaho, United States or Nevada, United States
Job Summary
Delivers expert-level technical support and resolution for complex issues impacting enterprise container management platforms, managing incident response and root cause analysis for critical production outages in Kubernetes and related cloud-native environments. Owns the end-to-end resolution process for escalated technical problems, ensuring timely communication and effective solutions for customers while driving proactive identification of systemic issues. Designs and implements automation scripts and tools to enhance platform observability, resilience, and operational efficiency. Collaborates internally with product engineering teams, SRE specialists, and fellow support engineers to resolve deep-seated platform issues. Requires deep expertise in Kubernetes architecture and multi-cloud environments (EKS, AKS, GKE) with proficiency in Infrastructure-as-Code tools like Terraform and Ansible. Base salary range $57,000–$82,000 for US-based roles.
Required Qualifications
- Deep expertise in Kubernetes, including its architecture, operations, and troubleshooting within multi-cloud environments (EKS, AKS, GKE)
- Proficiency with Infrastructure-as-Code tools such as Terraform and Ansible for automation and configuration management
- Strong analytical and diagnostic skills for complex system issues, coupled with experience in API-driven automation
- Solid understanding of cloud-native principles, distributed systems, and Site Reliability Engineering (SRE) practices
- 1-2 years experience in relevant technologies and customer environments
- Relevant industry qualification where applicable
- This position is subject to a background check(s), including criminal, credit, and/or employment references
- The candidate is required to complete the background check(s) once an offer has been accepted
Desired Qualifications
- BA/BS or equivalent experience preferred
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