Cloud Engineer
HybridNew Orleans, Louisiana, United States
Job Summary
Resolve escalated Helpdesk tickets related to cloud and hybrid infrastructure across Azure, Microsoft 365, and Entra ID while maintaining accurate client documentation and inventory. Troubleshoot complex issues and complete routine proactive maintenance to improve client environments, ensuring all work is tracked through our ticketing system. Communicate ticket status to clients, notify them of outages, and escalate risks to the Director of Operations. Submit timesheets and expense reports per SOPs, follow security procedures, and contribute to innovative process changes. Support project delivery as needed and identify opportunities for improvement.
Required Qualifications
- 3+ years of hands-on experience with Azure cloud platform administration and support
- Advanced expertise in Microsoft 365 platform administration and troubleshooting, including Intune and SharePoint
- Deep experience with Microsoft Entra ID (formerly Azure AD) configuration and troubleshooting
- Experience supporting Azure Virtual Desktop (AVD) and Windows 365
- Windows Server 2018 + administration with Active Directory, AD Connect, and Group Policy Management
- VMWare virtualization experience with P2V and V2V server migration experience from on-premise to cloud
- Experience with cloud backup and disaster recovery solutions support
- Network skills including DNS troubleshooting, VPN configuration and troubleshooting, and basic routing
- Strong scripting skills (PowerShell, Python) for automation
- Understanding of cloud security principles and compliance frameworks
- Excellent problem-solving skills with the ability to diagnose complex, multi-layered technical issues
- Great communication skills, founded in being a good listener
- A deep desire to deliver an amazing client experience
Desired Qualifications
- Azure Solutions Architect or equivalent certifications
- Microsoft 365 Certified: Enterprise Administrator Expert
- Experience using a Ticketing system / RMM Tool and PSA software
- Experience working with vendors for expedited troubleshooting
- Experience an MSP or enterprise IT environment
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