Cloud Customer Success Manager - PR
RemoteUnited States
Job Summary
Conduct customer business reviews focused on cloud utilization and identify cost optimization opportunities. Collaborate with peers to steer CSP operations and act as a liaison between customers, the company, and third-party vendors to manage and escalate tickets. Build trusted advisor relationships while maintaining comprehensive documentation of procedures and policies. Define, measure, and monitor KPIs and SLAs to ensure high customer satisfaction and own the post-sales relationship. This role supports Blue Mantis's industry-leading CSP practice, which has experienced double-digit growth, requiring a candidate with cloud billing expertise and willingness to obtain FinOps certification.
Required Qualifications
- 1-2 years Customer Success Manager experience
- Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
- BS Degree in Business or a Technology related field
- Either possess or be willing to obtain FinOps Practitioner Certification
- Experience optimizing workflows and implementing process improvement
- Technical and business problem-solving skills and judgement
- Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
- Ability to prioritize and manage competing demands
- Experience working with Clients on business solutions
- Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn
- Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn
Desired Qualifications
- graduate degree appreciated
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.