Closing Shift - Member Advisor - Call Center
$39,520–$43,680 year
On-sitePhiladelphia, Pennsylvania, United States
Philadelphia, Pennsylvania, United StatesOn-siteFull Time$39,520–$43,680 yearMedium
Full TimeMedium
Job Summary
Provide an ultimate level of service to members and employees via telephone, electronic communications, and mail. Analyze and identify member questions or problems, then refer or cross-sell products using the ACS system to meet financial needs. Perform various account transactions and research inquiries, including follow-ups to ensure member satisfaction. Schedule runs Monday through Friday from 10:00 A.M. to 7:00 P.M., with rotating Saturdays from 9:00 A.M. to 3:00 P.M. Compensation starts at $19.00 per hour, rising to $21.00 with experience, plus a $2.00 premium for afternoons and weekends.
Required Qualifications
- Must have prior Contact Center experience or relevant phone/sales experience
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