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Holiday Inn Club VacationsPosted 3 weeks ago
EXPIRED

Closing Officer

On-siteWilliamsburg, Virginia, United States

Full TimeLarge

Job Summary

Execute proper communication with affiliated departments, management, and owners while confirming sales and verifying contracts for HICV sales. Handle walk-in cancellations and owner cancellation calls, rewriting sales and assisting with the mail-out process to recover lost business. Reduce the number of completed sales resulting in rescission or default by resolving purchasers' issues, concerns, and questions using discretion. Assist QA management with training and improvement of new and existing employees. This role supports the Quality Assurance department within Sales Operations to ensure high-quality sales outcomes.

Required Qualifications

  • Must be process oriented with attention to detail
  • Self-directed and independent with projects but works as a team player
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Strong work ethic and a high energy level
  • Strong administrative, organization, and planning skills

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