CLM Consultant / Business Analyst
HybridLeinster, Western Australia, Australia or Leinster, Ireland
Job Summary
Own day-to-day client delivery and relationships by running workshops to elicit requirements, evaluating business processes, and documenting user stories. Act as liaison between clients, technology providers, and internal teams to support implementation, adoption, and issue resolution. Manage small projects through planning and performance monitoring while contributing to internal thought leadership and knowledge-sharing. This permanent, full-time position sits within the global Client Lifecycle Management Advisory team, supporting engagements such as target model reviews and CLM technology selection for leading financial institutions.
Required Qualifications
- Experience in business transformation within Financial Services
- Strong analytical thinking, with the ability to explain complex concepts to non-technical audiences
- Excellent business analysis skills (requirements elicitation, process documentation)
- Strong stakeholder influencing and communication skills, up and down the client structure
- Comfortable working in ambiguity and adapting quickly
- Strong presentation and facilitation skills
- Knowledge of CLM technology, Client Onboarding and Client Due Diligence
- Proficient in Microsoft Word, Excel, PowerPoint and Visio
- Prior success as a management consultant or within a change role in a financial services institution
- change management experience
- proven track record of delivering successful client engagements
- deep understanding of financial services
- exceptional problem-solving skills
- project management and/or business analysis experience
- ability to motivate and inspire others
- proven track record of delivering successful client engagements
- understanding of the e2e process journeys (Client Onboarding, Maintenance, Offboarding)
- appreciation of stakeholder perspectives and common business needs
- Run workshops with cross-functional stakeholders to elicit requirements and understand business issues
- Evaluate business processes and identify areas for improvement
- Document requirements, user stories and use cases, and develop solutions
- Communicate insights and recommendations clearly to stakeholders and management
- Act as liaison between clients, technology providers and internal teams, building strong client relationships
- Manage small projects, including planning and performance monitoring
- Contribute to internal initiatives, thought leadership, and knowledge-sharing across the CLM Advisory community
- Assessing current state against competitors (health checks)
- Conducting full Target Model reviews (governance, team structure, policies, data and technology), aligned to AML/KYC and Financial Crime requirements
- Supporting CLM technology selection
- Supporting delivery and implementation of in-house or vendor tooling, including requirements, testing and migration
- Own day-to-day client delivery and relationships, initially as an individual contributor with senior/partner oversight
- This is a permanent/fixed term contract full-time position
- submit your application in English
Desired Qualifications
- Understanding of Fenergo/FenX or similar CLM platforms, ideally with SaaS implementation experience
- Strong planning and execution skills
- Experience working in complex environments
- Track record of measurable contributions to products, solutions or client outcomes
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.