* Clinical Systems Manager - Singapore
On-siteSingapore, Singapore
Job Summary
Own clinical technology business processes end-to-end, including build, materials, and training, while aligning stakeholders across QA, IT, Biometrics, and Operations to govern system decisions and ensure IT-compliant deployment. Lead the identification and prioritisation of clinical AI use cases, translating operational needs into clear requirements and driving adoption through training and change management. Define and maintain standardised, regionalised clinical reporting requirements and KPI metrics, acting as the business stakeholder for centralised IT reporting teams to validate dashboard outputs and drive data-informed decision-making. Support the clinical roadmap for eConsent, ePro, and eCoa, defining requirements for platform integration and vendor relationships while coordinating cross-functional project management from initiation through to adoption. Monitor compliance and operational efficiency across platforms, identifying gaps in reporting capability and defining interim solutions in collaboration with IT.
Required Qualifications
- Tertiary qualifications in life sciences, information technology, or a related field
- Minimum 5+ years' experience in clinical operations, process optimisation, clinical systems management, or related functions
- demonstrated ability to coordinate and project manage initiatives across functions
- Experience with clinical KPIs, reporting requirements, and operational dashboards (e.g., Power BI, Excel)
- working with IT/BI teams to translate business needs into reporting solutions
- Strong proficiency in Microsoft Excel
- ability to work with clinical data sets
- build and maintain reports
- use functions such as pivot tables, VLOOKUP/XLOOKUP, and conditional logic to support operational analysis and decision-making
- Experience in clinical trials within a CRO, pharmaceutical, or biotech environment
- solid understanding of clinical operations, including study lifecycle, site management, monitoring, and GCP compliance
- demonstrated experience contributing to process improvement initiatives that have strengthened clinical operational efficiency, quality, or scalability
- Demonstrated experience with, or exposure to, clinical systems such as Veeva and/or Obvio (or equivalent eClinical/CTMS platforms) from a clinical operations/business perspective
- Strong customer and stakeholder focus
- excellent communication, influencing, and interpersonal skills
Desired Qualifications
- Experience with clinical use cases for AI tools and automation within a clinical operations or clinical quality context
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