Clinical Support Technician Lead- Express Scripts - Distribution Services - Remote, MO
On-siteSt. Louis, Missouri, United States
Job Summary
Develop and lead onboarding and training programs for newly hired Clinical Support Technicians while maintaining up-to-date training materials and conducting annual assessments. Support current employees with team training, data reviews, and process improvement updates, and provide coaching via email and chat. Manage work queue assignments to ensure proper staffing levels based on daily work-in-progress numbers, and transmit prescriber faxes for state compliance items. Review and create Sig Codes in appropriate systems, and revise standard operating procedures as needed. Operate during Central Time hours between 7:30 am and 4 pm, with some flexibility on starting time, ensuring the team accurately processes specialty prescriptions.
Required Qualifications
- High School diploma or GED
- Current Missouri Pharmacy Technician license in good standing
- Minimum of 3 years relevant experience
- Ability to work independently and maintain efficiency/focus in a remote work environment
- Strong verbal and written communication skills
- Strong attention to detail, accuracy, and quality
- Ability to learn internal systems, processes and programs as needed
- Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve issues
- Ability to adapt in a changing environment
- Strong time management skills
- Basic working knowledge of email, Word, Excel, OneNote, and general computing
- Internet connection through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Desired Qualifications
- Experience in a specialty pharmacy setting
- Previous training, coaching, or supervisory experience
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