CLINICAL SUPPORT TEAM REPRESENTATIVE

Monitor and direct incoming calls to address patient clinical needs, including referrals, prior authorizations, medication refills, and appointment scheduling. Maintain appropriate communication with providers, staff, and patients to ensure coordinated care and complete patient documentation in electronic medical records. Follow all policies and procedures while reporting concerns or patient issues as required. Alert supervisors on ways to improve customer service and patient flow. Attend required meetings and participate in committees as requested.