Clinical Success Manager
Remote · United States
Job Summary
Clinical Success Manager to drive value realization and long-term partner success across assigned accounts for Etiometry’s clinical decision support platform. You will serve as the primary clinical relationship owner, identify adoption barriers and workflow gaps, design and deploy success plans, monitor platform health and ROI, coordinate cross-functionally with PM, support, and clinical teams, conduct trainings for clinical faculty, lead QBRs with stakeholders, and travel up to 75% domestically and internationally while working in a remote/field-based capacity.
Required Qualifications
- Bachelor's degree or higher in a clinical field; active licensure or certification preferred (RN, RT, APP, or equivalent)
- Minimum 3 years of critical care, cardiac care or ICU experience
- Minimum 3 years in customer success, account management, project management, clinical consulting, or clinical dept oversight role (e.g., unit manager, service line director)
- Experience working in the medical software or biomedical device industry
- Strong verbal and written communicator across clinical, technical, and executive audiences; composed, confident and influential in high-stakes conversations
- Ability to quickly develop credibility and respect as a subject matter expert in the use of clinical software to improve clinical workflows and patient outcomes
- Ability to quickly learn software, explain things clearly and effectively train all levels of clinical users
- Comfortable with technical terminology, savvy enough to complete initial troubleshooting and figure out solutions to solve basic system issues
- Familiar with interpreting utilization data, summarizing findings, and using results to recommend reasonable steps to meet established clinical goals
- Demonstrated experience strengthening relationships through strong rapport and collaboration
- Thrives in fast-paced environment with competing priorities and timelines
- Effectively manages daily demands, projects, and accountabilities with autonomy in a field-based role
- Proficient in tools used across clinical and business environments: Microsoft Office, Google Workspace, CRM, Zoom, Teams, SharePoint, analytical software
- Flexible availability, able to travel up to 75% domestically and internationally
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