Clinical Specialist, CST - Boston, MA

Job Summary

Required Qualifications

• •Reside within the territory
• •Valid driver's license
• •Active vehicle insurance policy
• •High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
• •Associate's Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
• •Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
• •RT and/or MRI certification
• •Prior experience with Image Guided Systems
• •MRI Operating room experience
• •Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
• •Ability to serve as the primary resource for scheduled and unscheduled clinical events
• •Ability to work weekends, evenings and nights
• •Ability to engage in overnight travel within own district or neighboring districts
• •Ability to work efficiently and autonomously with little direction when outside of clinical events
• •Ability to attend national meetings, district meetings and other training as requested
• •Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
• •Ability to lift up to 40 pounds
• •Ability to sit, stand, and/or walk for 8+ hours per day
• •Ability to bend, stoop, squat and balance frequently
• •Close vision
• •Distance vision
• •Depth perception
• •Ability to adjust focus in relation to travel and operating a personal computer
• •Must be able to drive approximately 50% of the time within assigned territory
• •Ability to perform all duties within the Quality System and BCS requirements
• •Ability to drive to multiple accounts throughout the region
• •Travel outside the territory
• •Ability to modify operating files using UNIX/LINUX commands
• •Ability to provide telephone clinical support to customers
• •Ability to educate and train physicians and hospital personnel
• •Ability to provide service to customers per their individual needs
• •Ability to maintain familiarity with status of calls and issues at customer sites
• •Ability to report necessary complaints and partner with CSM/NRC to ensure full resolution
• •Ability to file weekly site visit and customer contact reports for service improvement purposes
• •Ability to participate in in-house sponsored customer training at designated sites for both internal and external partners
• •Ability to provide training and resources for hospital staff to enable them to conduct training for their personnel
• •Ability to train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• •Ability to work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users
• •Ability to attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• •Ability to submit reports and provide information as directed
• •Ability to cooperate with all personnel on the execution of Company programs
• •Ability to support more complex, new image-guided products and applications to physicians and hospital staff
• •Ability to work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• •Ability to provide input on new product development based on in-field experience
• •Ability to perform documentation at new or existing installations
• •Ability to adhere to company policies and conduct all business in an ethical manner
• •Unrestricted U.S. work authorization at the time of hire and for the duration of employment

Desired Qualifications

• •Prior experience with Image Guided Systems
• •MRI Operating room experience