Clinical Solutions Consultant (Remote)
$70,600–$80,500 year
RemoteUnited States
Job Summary
Partner with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process. Conduct clinical consultations to assess communication needs and recommend appropriate speech-generating device solutions. Apply consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey. Collaborate with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation. Collect, review, and manage paperwork to support timely progression through the acquisition process while maintaining accurate customer records within company systems. Represent Lingraphica through professional engagement, educational opportunities, and customer-facing events as needed. Meet established performance expectations related to customer engagement, pipeline progression, and documentation quality. This role combines clinical expertise with consultative selling to support individuals with complex communication needs.
Required Qualifications
- Master's Degree in Speech-Language Pathology
- Current Speech-Language Pathologist license
- 3+ years of experience working with adults with complex communication needs
- Demonstrated ability to build relationships and communicate effectively with customers, caregivers, healthcare professionals, and internal partners
- Strong clinical reasoning, organizational, problem-solving, and time management skills
- Ability to manage multiple priorities in a fast-paced, customer-focused environment
- Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 2–3 times annually) for conferences and events as needed
- English language proficiency (implied by 'communicate verbally' and lack of Spanish requirement in English section, though 'bilingual differential' exists, the core requirement is verbal communication in the context of the English job description)
- Authorization to work in the U.S. (implied by E-Verify participation)
Desired Qualifications
- Experience supporting AAC evaluations and speech-generating device implementation
- Experience in consultative sales, customer engagement, or healthcare technology
- Familiarity with insurance documentation and reimbursement processes
- Experience working with remote customer engagement and virtual consultation platforms
- Experience utilizing CRM or similar customer management systems
- Experience collaborating across multidisciplinary healthcare teams
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